Every call, designed.Every call, understood.
Draw the route a call takes, from the phone menu to the right agent, and ring it from your browser before you publish. AI follows the conversation and leaves a summary of every call behind.
14 days free, no payment details. A queue and a phone menu are ready when you sign in.
The flow designer with a call flow: an entry, opening hours, a menu with two options and three queues. A test call waits in the Outages queue.
Designed · Flow designer
Draw the route.
Ring it. Publish.
Every step a call can take is a block you drag onto the canvas: menus, a voice bot that understands plain speech, opening hours, queues, transfers and voicemail. The designer checks the flow while you draw, and every change stays a draft until you publish it.
- Call the draft from your browser and press the keys a caller would
- Prompts in the voice you pick
- Every published version is kept, and any one can become the draft again
The flow designer's steps, in four groups: talk and ask, decide, connect and end.
Understood · AI
While they talk, and after they hang up.
During the call the agent sees the transcript and notes that keep up with it. When the call ends, a summary waits in its history next to the recording and the route it took. Card numbers, IBANs and e-mail addresses are taken out before anything is stored.
- Off until an admin switches it on, per contact center if you like
- The caller hears one short notice and may decline with a key
- Transcripts in the Portal for supervisors, never for other agents
The agent app during a call: the transcript beside notes that keep up with it, and below it the summary of the call.
Voice bot
Designed and understood, in one step.
The voice bot is a step in your flow that listens. It asks what the call is about, routes on the answer, and hands the agent what it heard.
A flow with a voice bot step that asks what the call is about and routes to the Outages, Billing or Support queue.
Try it on a real phone number.
Request a trial, confirm your address, and sign in to a contact center that already answers.
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